ASK income tax

By Vijay Kumar

ASK is for Aaykar Sampark Kendra – Taxpayer information and service centre of the income tax department. The Director of Income Tax (systems) has invited bids from reliable and reputed call centre operators to establish these centres. The idea behind ASK is to provide world class service to taxpayers. The grievances/concerns/complaints of taxpayers will be addressed to a minimum level of 90% on a daily basis. The call centre will revert to the taxpayers within 72 hours to report the status of grievances or complaints. High standards have been envisaged like a call will be picked up in less than three rings, the average wait time will be less than 10 seconds, average hold time will be less than 30 seconds and E-mail reply will be sent in less than 48 hours. It is not going to be like the other call centres. Next time you make a call to the income tax, don’t expect a sweet sounding girlish voice cooing in to your ears stupid by-hearted text. The service centres are going to be ‘manned’ by highly qualified commerce graduates with financial qualification or ICWA, CA etc., who will be known as Tax Relationship Agents (TRA). It is IT’s date with IT. Good luck.

For Tender form and details click here.