Response to the query of stakeholders
An Inter Ministerial Group on simplification of Customs procedures in Air cargo and Air ports interacted with several stakeholders to redress the bottlenecks faced by them. During the deliberations it was requested by stakeholders that the CBEC should direct its field formations to provide quick clarifications regarding customs procedures and other related issues.
Board informs that
1. Helpdesk facility is available on CBEC website www.icegate.gov.in , which provides telephone numbers to be contacted for sorting problems.
2. Further, information in the form of Frequently Asked Questions (FAQs) is also available at the helpdesk.
3. Help Centres provided in CBEC website www.cbec.gov.in also provide similar information.
Board further wants the field formations to respond to the specific queries of stakeholders in a time bound manner. Try calling them up! Will any one clarify what the service tax rate is? We had carried the picture of a hoarding in a Commissionerate where it loudly proclaims that the rate is 10.2%.
CIRCULAR NO. , Dated : January 22, 2007