The Infosys success
++ When the first telephone was installed in the house of our computer centre in-charge and not in the house of the CEO, I knew we had created a customer-focused organisation.
++ In 1992, when the young librarian was asked by the then head of education and research about a book that I borrowed, I knew our job was done in demolishing hierarchy in the organisation.
++ When the company politely refused General Electric's unreasonable conditions in 1995 and walked away from its business, which accounted for 25 percent of revenue and eight percent of profit, I knew 'we had built a courageous and principled organisation.
++ When one of our attendants (Ramachandrappa) told me recently that he had built a fabulous house, I knew our experiment in democratisation of wealth had achieved success and had served the purpose.
Infosys mentor and founder Narayan Murthy at the silver jubilee celebrations.