Is Courtesy in correspondence a criterion for ISO?

By Vijay Kumar

We really don’t know. But going by the letter of the Commissioner (Appeals), Jaipur II, we are convinced it is not. While both the Commissioners who got the ISO certification wrote to us, the difference in style of their letters is remarkable. While Ms Michael, the Ahmadabad Commissioner politely wrote to us,

“To spur the other Commissionerates to follow suit and to bring this achievement to the notice of public at large, it is requested that suitable publicity may be given to this event through your esteemed organization.” ,

the Jaipur Commissioner(Appeals) curtly told us,

“It is to inform you that OFFICE OF THE COMMISSIONER (APPEALS-II) CUSTOMS & CENTRAL EXCISE, JAIPUR has been awarded ISO 9001: 2000 Certification by the Government of India, Ministry of Communication & Information & Technology, Standardisation Testing & Quality Certification Directorate, New Delhi. (Copy of certificate enclosed). This is brought to your notice so that you could circulate it.”

Yes sir, as per your directions, we are circulating it! And thank you for giving us that great opportunity.