UK Customs Chief has not only an unhappy workforce but an unhappy workforce that intends to stay with organisation
A survey conducted among the employees of HM Revenue and Customs revealed certain interesting facts.
HMRC as a whole is well managed - 11% positive. HMRC ranks 11th out of 11 Departments and this score is 16% lower than the median score across the other Departments taking part.
I feel that change is well managed in HMRC - 11% positive. HMRC ranks 11th out of 11 Departments and this score is 9% lower than the median score across the other Departments.
When changes are made they are usually for the better - 9% positive. HMRC ranks 11th out of 11 Departments and this is 10% lower than the median score across the other Departments.
Overall, I have confidence in the Senior Civil Servants in HMRC - 11% positive. HMRC ranks 11th out of 11 Departments and this score is 21% lower than the median score across the other Departments.
HMRC energises me to ‘go the extra mile' - 12% positive. HMRC ranks 11th out of 11 Departments and this is 17% lower than the median score across the other Departments.
I have confidence in the decisions my line manager makes - 56% positive. HMRC ranks 10th out of 11 Departments and this score is 12% lower than the median score across the other Departments.
My line manager motivates and inspires me to be more effective in my job - 47% positive. HMRC ranks 10th out of 11 Departments and this score is 10% lower than the median score across the other Departments.
The Employee Engagement score, consisting of three elements (speaking positively about the organisation, wishing to stay, and going the extra mile) was 32%. This is 16% lower than the median score across the 11 Government Departments.
The Treasury Committee of the British Parliament asked Ms Lesley Strathie, Permanent Secretary and Chief Executive of HMRC Executive what she could say to convince the Committee that HMRC senior management was taking its staff with them. She replied, frankly, that "in short, the survey tells us we are not and we take that incredibly seriously." A further challenge she drew out was that, not only does she have an unhappy workforce, she has an unhappy workforce that intends to stay with the organisation.
Can the Indian Revenue Service afford to conduct such a survey and publish the results? Recently DDT informally met some senior officers – what they had to say about their bosses was appalling – more on that some other time.