Customs bosses do not provide effective leadership - employees
If you are a Customs officer and you think that your bosses are not providing effective leadership, you are not alone; most of the employees of the HM Revenue and Customs of England share your views. Unlike the CBEC, the HMRC conducts national staff surveys and its latest poll, held last November, has shown growing concerns.
Some 52% did not have confidence in senior managers compared to 21% who did. Just 15% felt they provided effective leadership
58% said the department was not well managed compared to 15% who felt it was in the survey of 20,062 staff – 63% of those invited to take part.
Only 32% were proud to work for the agency, with 33% unhappy
Some 41% were dissatisfied with their job while 59% would not recommend it as a good place to work.
More than two-thirds were not satisfied with the department, compared to 13% who were – a fall from 21% in the previous survey.
78% felt the department was changing for the worse compared to 16% who said it was improving.
However, the vast majority of staff took pride in delivering great performance, with 97% saying they behaved professionally and with integrity.
The results would be almost same if the CBEC conducted such a survey.