Dear Captain, Mumbai Customs Welcomes You - Boarding Procedure Streamline
FOR speedy clearance of vessel operation and to streamline the boarding procedures, the JN Customs directs that:
The Steamer Agents shall inform the Section Officer/Boarding Officer in advance
regarding berthing time and details of the vessel along with requisite documents for scrutiny by the Boarding Officer. As soon as the message of Pilot Boarding the vessel is received by the Port authorities, they shall inform the same to the Boarding Office immediately so as to enable the Boarding Office to take necessary steps for granting entry inward.
A revised feedback form is prescribed and the Steamer Agent should advise the Master of the vessel to give genuine feedback in the feedback form provided by the Boarding Officer.
The Boarding Officers have been directed to endorse the approval for work commencement on the hard copy of the Shipping Journal/Arrival Report as soon as the Boarding procedure is completed. All agents may take note and advise the Master(s) of vessel(s) accordingly.
The feedback form starts with,
Dear Captain,
Mumbai Customs Nhava Sheva welcomes you and your crew. You are requested to fill the Part B of the feedback form carefully and give a genuine opinion about your experience with Customs. Your feedback will help us in improving our services.
Comments are sought on the Courteous Behaviour, Efficiency in work and Quality of interaction of the officers.
The Captain is also advised,