Timely and proper disposal of public grievances is one of hallmarks of good governance and CBDT must strive to accomplish this - CBDT Chief
THE CBDT Chairperson, Ms. Rani Singh Nair has in a D.O. Letter to all the Principal Chief Commissioners and Directors General says,
- Timely and proper disposal of public grievances is one of the hallmarks of good governance and CBDT must strive to accomplish this within the timelines laid down by the Government.
- As on date there are 3738 CPGRAMS grievances pending out of which 1073 grievances are overdue i.e. pending beyond the prescribed period of 60 days for disposal. They include 4 grievances which are overdue beyond 1 year, 137 grievances overdue beyond 6 months, 390 grievances which are overdue for a period between three to six months and 542 grievances pending over 2 months to 3 months.
- As per the Central Action Plan 2016-17, it was communicated that all public grievances pending as on 30th April, 2016 were to be disposed of by 30th June, 2016.
- It is regretted that the Officers have not disposed of such grievances within that timeline.
- A review of status of public grievances may come up in the next PRAGATI interaction to be held by the Hon. Prime Minister on the 24th August, 2016.
- It may be ensured that all grievances pending beyond 60 days are disposed of expeditiously.
- The number of grievances pending beyond 6 months should be brought down to zero before 24th August, 2016.
Maybe the CBEC is too busy with GST that they do not have any programme of disposal of grievances.