Actionable Points

Action owners

It is necessary to bridge the trust gap with the taxpayers and turn mentors, while setting an ambitious goal to widen the tax base.

All Chief Commissioners

We need to improve our attitude towards the assessees, and they should feel free to avail of our assistance for paying taxes. Such efforts will help the Department to reach the larger assessee base.

All Chief Commissioners

The tax administrators should convey a message to the taxpayers that the tax paid by them is returned to the people with value addition in the form of services to the people and developmental activities of the country, and therefore, dissemination of such message will encourage non-taxpayers to come forward to voluntarily deposit the tax.

All Chief Commissioners/ All Directors General

There are challenges of the unknown, viz., IT backbone, Administration of Taxes and concurrent jurisdiction that can cause problems. IT backbone will be critical for implementation of GST.

JS (TRU-I) / JS (TRU-II) / Commissioner (GST Cell) / DG (Systems)

There is need to facilitate the honest tax payers while coming down heavily on evaders. Our standard of priority should be of the highest order inspiring confidence amongst taxpayers.

All Chief Commissioners / DGRI/ DGCEI

The tax Departments should treat the taxpayers as its "customers" and a tax paying culture should be inculcated in the country by honouring the top taxpayers.

All Chief Commissioners

Master Circular in Central Excise

Commissioner (CX)

Officers should engage with the public through social media and each officer should have presence in the social media. The officers should also meet the members of the public for at least two hours a day.

All Chief Commissioners / All Directors General