Customs - Passenger Satisfaction - Mumbai Airport - CBEC Survey - Customs Response
Mr. D. Anil, Additional Commissioner, Bangalore Customs sent us this mail: (DDT Comments in red)
I write with reference to your article in Taxindiaonline "Customs - Passenger Satisfaction - Mumbai Airport - CBEC Survey " in DDT on 26/05/2016.
The mobile app - Indian Customs Travellers Guide has been developed by Bangalore Customs jointly and it has been updated as per the Budget announcements in March 2016. Please download the official version of the app from the CBEC website under Citizens Corner- Customs Travellers Guide and Mobile app. Here the link is available to the updated app as per the Budget of 2016. Also details which have been circulated to all field formations of Customs, Central Excise and Service Tax is attached for your reference as wide publicity has been given to the app. More than 16000 people have downloaded the app.
While your efforts in developing the app are laudable, what I pointed out was that the Baggage Rules given in the app are that of 1998. What is the use of giving the 1998 Rules when you have the 2016 Rules?
Even your Bangalore Customs link to Baggage Rules takes one to the 1998 Rules!
I also disagree the officers are ignorant about the Baggage Rules as the officers keep themselves abreast about the latest changes in the Law as they have to deal with passengers 24/7.
It is fine that you disagree, but after getting your mail I spoke to your helpline number 22001404 and I was told that I can bring two laptops duty free, one new and one old and the value of the new one should not be more than fifty thousand rupees. I was also told that I should bring only one item of each kind.
You think these are correct?
The Bangalore Customs Website has a link to the Travellers guide of CBEC.
That link also takes you to the 1998 Baggage Rules.
The Bangalore Airport Customs also has a facebook page, please visit the page and let us know.
Your suggestions have been noted for future guidance.
Thank You.
It is also requested that a clarification maybe given regarding the mobile app update.
Sure Sir, but please upload the latest "Baggage Rules".