Effective and Timely Disposal of Public Grievances - CBDT Instruction
KEEPING in view the emphasis of the Prime Minister on effective and timely disposal of public grievances, Secretary DARPG conducted a review of 10 randomly selected disposed cases and 5 cases pending for more than 6 months in respect of CBDT. He concluded:
1. From the analysis of a sample of 10 disposed cases, it is observed that 2 cases took more than 3 years, 5 cases took more than 2 years, 2 cases took more than 11 months and more than 2 months respectively for disposal. Only 1 case was disposed of within 6 days, i. e. within the stipulated period of 2 months as per existing guidelines. But it was closed without actually redressing the grievance of the complainant.
2. As regards pending cases, out of the analysis of a sample of 5 cases, 3 cases are pending for more than 9 months while the other two are pending for more than 10 months and 11 months respectively.
3. Further, it is observed that in some cases, the grievance has been closed on the basis of some letter but the relevant letter has not been uploaded on pgportal.
In view of the observations of the Secretary, DARPG, CBDT requests the Principal Chief Commissioners to personally look into the matter and direct the officers concerned to dispose of all pending grievances which are more than 6 months old by 16th of May, 2016 and simultaneously upload the status on CPGRAMS for proper action by the Centralized Grievance Cell in CBDT.