CBEC Field Offices - Staff come late and have an impatient attitude
QUALITY Council of India (QCI) conducted a study of the public grievances received by CBEC to suggest ways to improve the redress of public grievances through Systemic reforms.
QCI has observed the following grievances related to field formations: -
(i) Staff frequently comes late
(ii) Impatient attitude
In order to ensure that officers/staff attend office in a timely manner, CBEC wants Aadhaar based IT attendance system to be started immediately.
The officers & staff are also advised to cooperate and assist the taxpayers in a friendly manner.
Board also wants that efforts should be made to reduce/eliminate the public grievances on such issues.
Please also read Come to Office on Time - Govt tells babus.
CBEC Letter in F. No. 283/01/2011-(CPGRAMS) Pt.III., Dated January 06, 2016