Redress Grievances in a Timely and Effective Manner - CBEC Member
IT seems that in a recent meeting, the Secretary, DARPG emphasized that efforts should be made to remove the root cause of grievances. (Perhaps the root cause of grievances is the government employee).
CBEC Member Ms. Neerja Shah has written to all the Chief Commissioners that taking note of the importance being given to grievance redress, Chief Commissioners/Director Generals should review 10 grievances & Pr. Commissioner/Commissioner should review 20-30 grievances every week. She further adds that the mechanism of grievance redress by CBEC and its offices has received adverse comments recently and therefore, it is incumbent on each one of them to ensure that all grievances are redressed in a timely and effective manner.
Remember the help centres and taxpayers' assistance cells opened by the Department with much fanfare?