Settle Medical Claims of Employees Promptly - CBEC Exhorts Field
CBEC has observed that in a number of cases there has been undue delay in processing and settlement of medical reimbursement claims by the field formations. This has resulted in the Courts/CAT passing orders upon the Department for payment of interest on delayed payment of medical reimbursement claims. This has been viewed seriously by the Board.
Board, therefore, directs:
1. that medical claims should be settled in a time-bound manner so that court cases/orders for payment of interest due to delay in settlement of medical claims are avoided in future.
2. responsibility for such delays will have to be fixed on the concerned officers.
Please note that the Board wants the medical claims to be settled promptly, not because a sick employee suffers, not because an employee who has spent large amounts of money on medical treatment and who doesn't get his bills settled by his own colleague babus and bosses will be physically, fiscally and mentally broke, not because the Government red tape is a noose around the poor employee, but because there would be court cases!
Board also wants responsibility to be fixed on the concerned officers. If the officer concerned was really concerned, there would have been no delay in settling the medical claim. He would have seen a life behind the file.
CBEC F.No.C-18013/18/2015-Ad.IV A., Dated: February 19, 2016