Take Strict Action against erring officials of Customs and Excise - PM
PRIME Minister, Shri Narendra Modi, in March 2015, launched a multi-purpose and multi-modal platform PRAGATI (Pro-Active Governance And Timely Implementation). PRAGATI is a unique integrating and interactive platform. The platform is aimed at addressing common man's grievances, and simultaneously monitoring and reviewing important programmes and projects of the Government of India as well as projects flagged by State Governments.
The PM recently chaired his ninth interaction through PRAGATI. Taking strong exception at complaints and grievances from people, related to the customs and excise sector, the Prime Minister asked for strict action against responsible officials. He urged all Secretaries whose departments have extensive public dealing, to set up a system for top-level monitoring of grievances immediately.
Sir, it is a difficult task to fix responsibility in revenue departments. Instead of opening bulky vigilance files and constituting inquiry officers, there is a better alternative. We have several High Court and Tribunal orders pointing out the erring officials and imposing costs on them. Take direct action against them and the rest will fall in line.