Paperless and personal contact free DGFT
DGFT is moving towards an IT enabled paperless and personal contact free environment. The following steps are to be immediately implemented in all DGFT offices, including DGFT Headquarters in Delhi:
(i) Barring certain exceptions, no outside person (person not working in that Office) will be required to enter any DGFT office including DGFT Headquarters henceforth.
(ii) All queries/submissions to be made to any DGFT office shall be made by e-mail to the officer/staff member concerned. All such e-mails will be replied to within 48 hours of their receipt and the matter resolved in the prescribed timeframe. Where further clarification, etc. is required, it will be indicated in the e-mail reply for suitable response by the applicant.
(iii) In matters where physical submission is absolutely necessary, the applicant will dispatch the physical documentation by speed post with a copy of the e-mail/online submission reference to link the two and mention the same in the e-mail which can include scanned copies of the documents as attachments.
(iv) Any person who wishes to submit a document or application in person notwithstanding the above for unavoidable reasons will do so by way of submission at a Receipt Desk at the Office Reception, in each DGFT office. The person submitting such application/documentation shall be given a computerized acknowledgement. This application must carry the name. address. telephone No. and e-mail address of the applicant.
(v) If, notwithstanding the above, it is absolutely necessary for an applicant to meet an officer in person, the meeting shall be permissible only with the Head of Office or a person not below the rank of Joint DGFT who shall listen tot the applicant and facilitate timely and proper disposal of the matter and convey a response bye-mail. It shall be strictly enforced that visitors' passes shall not be issued in any other circumstance. Visitors issued passes for meeting with Head of the Office/officers of Joint DGFT and above rank, will be strictly supervised to ensure that they meet with the designated person and immediately exit the building. Any person entertaining visitors in violation of these guidelines will be strictly dealt with. EDI related complainants may, however, be allowed by the senior to meet with technical staff to resolve their matter.
The DGFT wants these instructions to be strictly complied with. He requests support from exporter/importer community to enable this arrangement to succeed and ensure that the functioning of DGFT offices is transparent and free of improprieties.
DGFT Trade Notice No. 14/2015., Dated January 19, 2016