Customs -EDI Users - Complain to ICEGATE first
AN ICEGATE flash says,
It is being regularly noticed that the Customs EDI users (Importers, Exporters, CHAs etc) are referring their system processing related grievances to several authorities without informing it to ICEGATE Helpdesk (Ph: 1800-3010-1000 or mail: icegatehelpdesk@icegate.gov.in), which cause unnecessary delay in other authorities forwarding it to ICEGATE and finally redressing it. Importers/Exporters and CHAs are therefore, requested to register their grievances at ICEGATE Helpdesk first and obtain Ticket No. so that their problems, if any shall be resolved quickly.