The types of query which will not be entertained under "e-Helpline" are:
1. Seeking legal advice or clarification on any quasi-judicial or policy matters. Issues related to EDI or ICEGATE. (As there is a separate dedicated helpdesk)
2. Issues related to Classification/Valuation etc.
3. Complaint against any officer.
4. Complaint not under jurisdiction of Customs/JNCH.
The query will be replied through registered e-mail only, within a time frame of 48 hours. The time-frame will be calculated from the time of receipt of query by Administrative Authority during office working hours.
JN Custom House Standing Order No. ., Dated July 22 2015.