ACES Mess - Woes of Assessee - High priority for Helpdesk
PLEASE see our report ACES Mess - Woes of an Assessee - Low Priority for Helpdesk in DDT 2160 - 31.07.2013, in which we had highlighted the plight of an assessee trying to revise a return.
The ADG, Systems, Chennai, Hariharan responded promptly; He says,
"With ref to Ur DDT dated 31.7.2013 captioned --ACES Mess-Woes of Assessee -Low priority for Helpdesk,
I would like to mention that we are aware that there was an error in the application in calculating the period of 90 days and the vendor has been informed to rectify it and also resolve the issue (in respect of those Assessees who had tried to file the revised return on the 90th day but was not allowed by the system).
As regards, priority, please note that the classification of priority of tickets is a relative classification vis-a-vis other tickets received for resolution, which is subject to change and may be re-classified with highest priority, if the situation so demands. But let me assure you that even a ticket with low priority gets our highest priority and attention.
The inconvenience caused to the assessee(s) is regretted."
Thank You Mr. Hariharan, for your prompt response and your clarification that even low priority tickets get your highest priority and attention and your regrets for the inconvenience caused to the assesse.
It is only because of some responsible and responsive officers like Mr. Hariharan that the Department still commands some public confidence. May his tribe increase!
It was raining notifications and clarifications yesterday. Quite possibly, after issuing the Promotion order of Commissioners, the Board was relaxed and decided to get down to brass tacks.
So, here they are -