IT Department (DG, Systems) publishes Handbook of Frequently Asked Questions
"WE are changing the Income Tax world with technology. Many people see technology as the problem; but we would like to see it as the solution, as the enabler. With the focus on technology-driven tax administration, the Department is now able to improve the delivery of its public services, offer multiple channels of communication, individually tailored services, stronger local accountability and greater efficiency. our officers often have many doubts and questions - which require immediate solutions and answers. There is a need to assist the field formations in addressing these, to enable them to take full benefit of the computerization efforts of the Department. It is in this context that the Directorate General of Systems has brought out this booklet titled "Systems Handbook of Frequently Asked Questions (FAQs)", as a single reference guide to the common problems faced by our field officers", says the Foreword to the Handbook published recently by the Directorate of Systems, Income Tax Department.
This answers several questions like:
1. How to resolve cases of One PAN allotted to two persons?
2. How to issue Refund to Legal Heir?
3. Whether the TDS claimed in the return of income can be increased u/s 154?
4. How can AO re-issue the refund which was not paid to assessee?
5. Can AO view the return filed through e-filing?
6. Which return will be processed if Original & Revised returns are filed on the same date?
7. What are the modes of giving refund in IT returns filed online?
8. I am a not very tech savvy. Whether any guidelines have been issued for the users to enable them to have a safe and faster computing experience on the computers.
9. My computer/desktop is very slow. How to remedy this?