Problems In Filling ER-7 returns by New Registrant - DG, Systems Responds
ON Friday 27th April, had carried the grievance of a Netizen with the above caption. Within minutes of DDT being uploaded, the office of the DG, Systems mailed us, "It is requested that, the assessee may be advised to raise the complaint with ACES Service Desk through email - aces.servicedesk@icegate.gov.in or call up the TOLL FREE NUMBER 1800 425 4251, for investigation and proper resolution at the earliest."
We are floored - this is exactly how Government should work.
Piyush Shah, who raised the issue, also wrote to us, "Believe me, the Service Desk of ACES server has awaken in the 2nd half of the day. They have started issuing call ticket number and they had also asked for contact details and exact registration date.”