The Complaint Handling Policy of CBEC
CBEC has released its “Complaint Handling policy”.
“We, in the CBEC have a solemn responsibility to adhere to the highest integrity standards. Every possible step needs to be taken to ensure that instances of misconduct do not escape scrutiny and action. At the same time the morale of the officers should not be adversely affected by questioning their decisions /action on the basis of complaints of trivial/ technical nature not involving pecuniary advantage or any illegality. In this context a comprehensive Complaint Handling Policy is imperative for an effective and efficient administrative functioning. “THE COMPLAINT HANDLING POLICY OF CBEC” , seeks to ensure that complaints about corruption, malpractice or misconduct by officials of CBEC are received, recorded and acted upon in a manner consistent with the instructions of the Central Vigilance Commission (CVC). In the guidelines of this crucial policy document, there are adequate safeguards to ensure that frivolous and baseless complaints against officials do not become a tool of harassment or demoralisation and an impediment to discharge of official responsibilities .”, says Dutt Mazumder , Chairman, CBEC in his foreword to the Policy.
“ We receive complaints about corruption, malpractices or misconduct by public servants in our department in a decentralized manner. In the absence of a structured policy, these complaints are dealt with differently by different field formations .Therefore, in order to have consistency and reduce discretion in the handling and processing of complaints in all formations under CBEC, a ‘Complaint Handling Policy' has been formulated.”, says Jasdeep Singh, DG, Vigilance, in her Preface.