CBDT's new Citizens Charter 2010
THE process of drafting a new Vision document – Vision 2020 is nearing completion. An important component of the Vision 2020 document is the Citizens' Charter 2010. As a part of Vision 2020, the Citizens' Charter 2007 was revisited by a Working Group constituted by the CBDT. A massive exercise was undertaken of conducting interactive sessions with members of trade associations, bodies of industry, chamber of commerce, associations of Chartered Accountants/Advocates, IRS Officers associations, employees and staff associations etc. This had thrown up a plethora of issues relating to the charter and also to the wider Vision 2020. After incorporating the feedback from all stakeholders, the Working Group prepared a draft Citizens' Charter 2010. The draft Citizens' Charter was further modified incorporating the suggestions of the Drafting Committee. Since the Citizens' Charter is a set of commitments to be adhered to by the entire organization, the final draft Citizens' Charter 2010 is being brought before all the stakeholders for their comments/ feedback latest by 30th June, 2010 through e-mail at itd.sevottam@gmail.com.
The Citizens' Charter of the Income Tax Department is the declaration of the mission, vision, values and standards of delivery of various services to achieve excellence in service delivery to its taxpayers.
With a view to achieve continual improvement, the charter will be reviewed at least once in three years.
Highlights of the 2010 Charter:
Our Vision: To become a world-class organization partnering in nation building, through effective administration of the tax laws and excellent public service delivery mechanism, with state of the art technological capabilities and proficient human capital.
Our Mission:
To promote voluntary compliance by keeping cost of compliance low and making compliance easy To enforce the tax laws with fairness and integrity To provide standardized quality service by streamlining processes
To create a workforce striving for professional excellence sustained by an optimum infrastructure and technical knowhow To formulate and implement tax policies effectively
We believe:
a. in transparency and fairness
b. in encouraging and assisting tax payers in voluntary compliance of tax laws
c. in providing effective deterrence to tax evasion which works against the interests of the nation and demotivates law abiding citizens
d. in service delivery through all channels of communication including web/internet based technology
e. in effective monitoring of charter promises through Central Action Plan
We Aspire:
++ to educate tax payers and general public on tax laws and changes made therein from time to time and importance of voluntary compliance of tax laws by providing relevant information through different medias and by organizing awareness programmes at periodic intervals.
For better services, we expect our taxpayers:
++ to obtain only one PAN/TAN and quote the same correctly in all returns, challans and correspondence.
++ to file all statutory returns, completely and correctly well within due dates in proper jurisdiction.
++ to pay due taxes well in time.- to quote Bank Account Number, MICR Code and other Bank details in returns of income to facilitate issue of refunds.
++ to be fair and prompt in complying with all proceedings under Direct Taxes Statute.
++ to intimate change of address to the Assessing Officer.
++ to quote PAN of all deductees in TDS Returns
Does the Charter really mean anything in any Department?