Strategic Objectives for 2010-11
++ Improve the extent to which individuals and businesses pay the tax due and receive the credits and payments to which they are entitled
++ Improve the customer's experience and contribute to improving the Business Environment
++ Improve professionalism in dealing with: the security of customer's information, stakeholders and external impact
++ Deliver an affordable and sustainable cost base providing value for money for the taxpayer
++ Create a working environment which motivates and develop the staff to give their best and take pride in working for the organization in order to contribute to the transformation of its business.
++ Transform the performance of the department through exploitation of information and technology services
These are the six strategic objectives for the year 2010-11 of Her Majesty's Revenue & Customs organization (HMRC), which is responsible for administration and collection of taxes in the UK which is close to Rs. 32 lakh crores in the year 2008-09. The HMRC has come out with its vision paper for the year 2010-11 highlighting its achievements for the year 2009-10 and declaring its strategic objectives for the year 2010-11 and also outlining the ways and means to achieve those objectives.
Though HMRC is a government department working under the Treasury Secretary of the British Government, it has modelled itself as a corporate body and functions as a corporate organization with well defined aims, objectives coupled with social responsibility.
Now compare this with our tax administrators whose early footprints started in the days of British Raj. When was the last time our Revenue Boards came out with any aims or objectives for any given financial year? In fact, CBEC's Citizen's Charter (and its modified version in 2008), has only ended up as an ornamental piece adorning the walls of the offices working under CBEC and is gathering dust in most, if not all the field offices.